Thank you for shopping at KSS Merch Store! We want you to be completely satisfied with your purchase. If you have any issues with your order, please review our return policy below:

Eligibility

Returns are accepted within 30 days of the purchase date.

To be eligible for a return, the item must be unused and in the same condition as received.

Process for Returns

Contact our customer service team at shop@kwadwosheldonstudios.com with your order number and details of the issue.

Our team will guide you through the return process and provide you with a return authorization if applicable.

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to an error on our part.

We recommend using a trackable shipping service for returns to ensure safe and documented delivery.

Refund/Exchange

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

If approved, refunds will be processed to the original payment method. Exchanges will be shipped promptly.

Exceptions

Personalized or custom items are non-returnable unless there is a defect or error on our part.

Digital products are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund.

Contact Information

For any questions or concerns regarding returns, contact our customer service at support@kwadwosheldonstudios.com.

Remember, our goal is to ensure you have a positive experience with KSS Merch Store. Thank you for being a valued customer!