Can I update my order after placing it?

Unfortunately, once an order is placed, we can't modify it. Please double-check your selections before confirming.

Is it possible to cancel an order?

Orders can't be canceled once they're confirmed. Please review your order carefully before completing the purchase.

Can I edit or add items to my order?

Once an order is placed, we can't make edits or add items. You would need to place a new order.

What should I do if I encounter problems with my order?

Contact our customer support team at support@kwadwosheldonstudios.com with your order number, and we'll assist you promptly.

What if my order is late?

Reach out to our support team, and we'll investigate the delay promptly.

What if I receive an incomplete or undelivered order?

Contact us immediately with your order details, and we'll work to resolve the issue.

What if I can't track my order or it's lost?

If you're having tracking issues or suspect a lost order, contact our support team for assistance.

What if my order is missing items?

Notify us promptly with your order number and details of the missing items, and we'll address it swiftly.

What if a product I want is currently unavailable?

Keep an eye on our website for restock updates, or reach out to our support for more information.

How long do I have for returns and exchanges?

You have 15 days from the date of delivery to initiate returns or exchanges.

What are the rules for return and exchange?

Items must be unworn, with tags attached. Please refer to our policy page for detailed rules.

Is there an international return and exchange policy?

Yes, we offer international returns. Please check our policy for specific details and conditions. However we haven’t begun international shipping at this time.

What is your refund policy?

Refunds are processed within 30 days after receiving and inspecting the returned items.